Returns & refunds policy
How to return a product and how refunds work.
We want you to love your fragrance. In line with the Consumer Protection Act you may return products under the following conditions.
Change of mind
Unopened, sealed products may be returned within 7 days of delivery. Return delivery costs are for your account.
Damaged or incorrect items
If your order arrives damaged or incorrect, contact us within 48 hours with photos and your order number. We will replace the item or refund you, including delivery.
Refunds
Approved refunds are paid to the original payment method within 7–10 working days. Account-credit orders are refunded as credit.
Hygiene
For hygiene reasons, opened or used fragrances cannot be returned unless faulty.
Last updated 5 October 2026